– Account Related Queries.

: Why should I open account?

Having account is not mandatory to shop our beautiful jewelry; you can place an order even without signing up. However, having an account offers several benefits that enhance your shopping experience.

Track your orders & review past purchases.

Manage your account details, address book and email preferences.

Add to wish list option. 

: I think I may have forgotten my password or email ID. What do I do now?

With so many passwords to keep a track of, this is bound to happen, you can reset your password anytime by providing your registered email id and click on forgot password, you will receive a confirmation mail on your Inbox, reset your password and your good to go!

– Product Related Queries

: What is your jewellery made of?

Our jewellery is 18k gold plating Material is Stanless Steel , Anti Tarnish Properties.

:  How is the material?

They are made of premium, tarnish-free stainless steel. You may use it for daily usage; however, to preserve the polish, remove it before taking a bath.

: Are the colours of products shown on the website Accurate?

Due to monitor or screen display settings, there may be variation in colors of the products. However, we try to display the colour as accurately as possible. Some products may appear smaller or larger than their actual size. 

: How do I take care of my jewellery?

Please take off before taking a daily bath or swimming.

Avoid using soap and sanitizer.

Store in the given packaging.

Avoid exposure to sunlight and perspiration.

Clean your jewellery after each use and occasionally wipe with a soft cloth.

– Pricing & Payment Related Queries

: What payment methods do you accept?

We accept credit card,debit card,net banking,wallet,upi. For net banking,upi and wallets.

: How do I make a payment?

We accept COD & UPI, master cards, visa credit & debit cards. We also have an option of net banking.

:What happens in case my payment fails?

In such circumstances, you will either receive a refund to your account or receive an order confirmation within 48 hours. You can stay in touch with us on email info@dreamydainty.com or via whatsapp at +91 9610939632 

: Are there any additional charges (sales tax, octroi etc) on items?

There are zero hidden charges when you make a purchase on dreamy & dainty. The prices listed for all items are final (exclusive shipping)

: Is shopping at Dreamy & Dainty secure?

Yes, shopping at Dreamy & Dainty is completely secure. For making payments, you are routed to the websites of our payment partners which are completely secure. This routing of sensitive payment related content is done through https security. 

– Shipping Related Queries.

: Do you offer COD?

Yes, We are happy to provide COD, however we charge Rs.120 for COD and the Rs. 120 we take in advance for confirmation of your COD order . ( Kindly note that we do not offer free shipping on COD orders). for COD contact us on Whatsapp or Dm us on Instagram.

:How many days would it take to deliver my order?

The average shipping time to metropolitan areas is 2-3 working days and receipt of a tracking number, whereas it takes 3-5 working days for non-metropolises and the rest of India. The timeframes shown above are merely estimates; there may occasionally be brief operating delays.

: What are your shipping charges?

We offer free shipping on prepaid orders shopping above 999/- Below 999/- shipping charges are 80Rs. only.

: Do you provide tracking?

Once your order is packed and ready to ship, you’ll receive a tracking number via WhatsApp/email so you can keep an eye on its activity while it makes its way to you.

: Can I update my order? or change my shipping address?

You may put in a request within 24 hours of placing your order if you need to modify the shipping address. Please be aware that because our staff strives to send your order out as promptly as possible, we may not be able to modify your order upon request.

:Do you provide international shipping & international payments?

Currently we not provide shipping internationally.  For additional information, contact us on WhatsApp.

:How will I know the order is confirmed?

After placing an order, a confirmation email will be sent to your registered email address. If you not see any confirmation email in your inbox we kindly ask you to check your junk box or spam mail folder as it may have been filtered there by mistake. If you did not receive any confirmation within 24 hours, you can contact us at info@dreamydainty.com or via whatsapp at +91 9610939632

:Can I cancel my order or make changes to it?

Unfortunately ,We have no cancellation policy, you can’t cancel your order once it has been placed. Once the order is placed you can’t cancel the order.please make sure you are certain while placing orders. We also don’t have exchange/return and refund policy. 

– Size Related Queries.

 : Where can I find size & fit advice?

Please refer to the sizing chart on website.

– How to get in touch with us?

Please contact us at info@dreamydainty.com or via whatsapp at +91 9610939632 with any questions regarding shipment or customer service.